Complaints

With regard to all products purchased by you in the gaminate.pro shop, you shall be entitled to rights due to the liability of the seller for defects of goods to the extent set out in the Civil Code (warranty for defects of goods sold).

A complaint may be submitted in writing to the following address: Gaming Supplements Sp. z o.o., ul. Nowy Świat 33 lok.13, 00-029 Warsaw or by e-mail to: sklep@gaminate.pro

When making a complaint, you can use the sample complaint form on our website, but this is not obligatory.

If a complaint is made without using the model complaint form, it is recommended that at least the following is stated in the complaint:

1) Name, mailing address and contact details;
2) information on the date of conclusion of the agreement with confirmation of its conclusion;
3) information and circumstances concerning the subject of the complaint, in particular the nature and date of the defect;
4) a request for the manner in which the complaint will be dealt with.

The above information will help us to carry out the complaints process smoothly.

We will consider your complaint as soon as possible, but no later than within 14 days of its submission. Failure to respond to your complaint within the aforementioned period means that we have acknowledged it as justified.

Model declaration of withdrawal gaminate.pro - DOWNLOAD

Model complaint form gaminate.pro - DOWNLOAD